Care for Your Products

Service and CareAt Ply Gem Windows, we make it our goal to offer you a virtually maintenance-free window experience. However, when the time does come for a little upkeep, we’ve made the process simple. We have precise maintenance instructions for every window we manufacture. Simply select your style and we’ll help you care for it the right way. 

How To Clean Your Vinyl Windows

Cleaning a window.The natural lubricating ability of vinyl prevents dirt, grease and stains from penetrating the vinyl surface. But, as with any window, abrasives can dull the finish. Use a cream wax cleaner or polish for everyday cleaning. For stubborn spots, a non-abrasive cleanser is best. Slight scratches can be polished out with a small amount of scouring powder as shown. Finish off with cream wax or polish.

Care of PVC

Simply use soap and water to clean your PVC. Other cleaners such as turpentine or denatured alcohol are also acceptable, and a common household cleaner may be used for stubborn stains.

Care of Screens

Because our screens are made of the best materials available, your screen never has to be removed unless desired. Your screens may be sprayed with water or vacuumed to keep dust-free.

Care of Double-Hung Windows

Window anatomy.You may clean your windows with soap and water or any common glass-cleaning agent. 
The same recommendation applies if you have windows with Advanced Easy-Clean Glass.

To Tilt in Bottom Sash: Raise the bottom sash approximately three inches from the sill. With fingertips, slide tilt latches on both sides of the sash and tilt the sash inward. When washing, rest the center of the sash on your knee or the sill. DO NOT lay the corner of the sash on anything that will leave the other corner unsupported.

To Tilt in Top Sash: Pull the top sash down until the sash stops. Slide the top sash latches toward the center and tilt the sash inward. Clean the top sash just as you cleaned the bottom sash.